We conducted a series of unmoderated user testing sessions to validate, and get user feedback on, our design decisions for the platform. Using a variety of different testing methods from comprehension tests and A/B testing, to usability testing. The goal was to understand more about how our designs made the Standard Life customers feel, and how easily they understood the information being presented to them.

One thing that was key for us to analyse through testing was the user's comprehension of the 'quick actions'. These three buttons, allowing a user to top up their pension, manage payments, and consolidate other pensions, generated roughly £100 million in their existing app - and therefore it was vital that these stayed clear and easy to access.